Another thing I can't stand is form responses. Most of the time, they don't answer my question. And talk about anti-customer service.

Back in January I bought a cell phone charger from Eddie Bauer on clearance at a store closing sale. I paid cash, I did not keep my receipt. I only used it a couple times, then it stopped working. I would like to get another. So I decided to email them and ask if my item is eligible for replacement (I figure the answer is no, but hey, at least I asked). I just got an email back that explains how to return an item, and briefly mentions that items marked for final sale aren't returnable, but it doesn't say how a customer would know. It does say that items without a receipt can be returned for credit, so I'm assuming maybe I can return it. I still don't know! Wouldn't it have been easier for them to actually read my email and say yes or no?