Fort Pierce woman calls 911 three times when McNuggets run out
By Will Greenlee
FORT PIERCE Told McDonalds was out of Chicken McNuggets after paying for a 10-piece meal, a local woman called 911.
Three times.
This is an emergency, If I would have known they didnt have McNuggets, I wouldnt have given my money, and now she wants to give me a McDouble, but I dont want one, Latreasa L. Goodman told police. This is an emergency.
The McNugget meltdown happened last week at a McDonalds in the 600 block of North U.S. 1 and ended with Goodman, 27, getting a notice to appear in court on a misuse of 911 charge, according to a recently released police report.
Goodman told investigators she tried to get a refund for the 10-piece McNuggets, but the cashier told her all sales are final.
I called 911 because I couldnt get a refund, and I wanted my McNuggets, Goodman told police.
The cashier told police she offered Goodman, of the 2400 block of South 25th Street, a larger portion of food for the same price to make up for it, but said Goodman got irate, the report states.
Goodman reportedly yelled, I dont want a McDouble and small fry, the cashier told investigators.
Dispatchers for 911 told police Goodman called the emergency number three times and on each occasion was told an officer was en route.
Goodman maintained the attitude this is an emergency, my McNuggets are an emergency, the report states.
McNuggets, introduced to the McDonalds national menu in 1983, are sold in more than 100 countries and often are dunked in barbecue or hot mustard sauce. Goodmans 10-piece selection has 460 calories and 29 grams of fat.
On Tuesday, Goodman said she agreed to get a McDouble in lieu of the McNuggets as long as she also got the difference in price back. Goodman said the only menu items she cares for are McNuggets and McDoubles.
Goodman claimed a McDonalds worker wouldnt give her the difference in money back, so Goodman decided she wanted a full refund.
McDonald's statement:
"Satisfying each and every customer that visits our restaurants is very important to us.
Regarding this isolated incident, we apologize for the inconvenience caused.
In the event that we are unable to fill an order, a customer should be offered the choice of a full refund or alternative menu items. We regret that in this instance, that wasn't the case.
We want to correct our mistake. We will be sending the customer her refund, along with an Arch card for a complimentary meal on us.
We never want to disappoint a McNuggets fan or any McDonald's customer.
McNuggets are the chicken equivalent of particle board for goodness sakes! Why on earth would anyone get all tweaked over that? Take the frigging burger and SHUT IT!
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MM
That which does not kill me postpones the inevitable.
I'd be mad if they sold me something & didn't give me what I ordered AND wouldn't give me my money back. Not that it justifies calling 911 though. I'd sure as heck be calling their head office or owner or someone. And I'd probably be having a fit in the restaurant as well.
And I'd probably make all my friends and family boycott them, too. Ask Mema. I've done it before.
I'd be mad if they sold me something & didn't give me what I ordered AND wouldn't give me my money back. Not that it justifies calling 911 though. I'd sure as heck be calling their head office or owner or someone. And I'd probably be having a fit in the restaurant as well.
And I'd probably make all my friends and family boycott them, too. Ask Mema. I've done it before.
Exactly, same here. I wouldn't have left until they gave me what I ordered or my money back. But calling 911, 3 times nonetheless, is extreme.
And at some point, if there were indeed no mcnuggets in the house that Ronald built and she made all that noise, the manager should have stepped up and gave her money back. It does seem odd that they were out of mcnuggets. If they just needed to be cooked, they should have told her that.
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Stop trying to be what you see. Be what you ought to be.
I was a McDonald's shift manager for a while right out of high school. They have a wonderful invention called a telephone. Every store has one. If you are about to run out of something, pick up the telephone, call another store, and work a trade. We did that all the time at the ghetto Mickey D's I worked at. Certainly if we figured it out in our area, it has been sorted out everywhere.
As a customer, I expect to be given what I ordered as I ordered it or get my money back. That manager was just being a nimrod and should probably be fired. Its just not that hard.
And for the record, Pambo is correct. There are places I simply won't spend my money because I have been offended by proxy.
-- Edited by Mad Mema at 20:40, 2009-03-04
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MM
That which does not kill me postpones the inevitable.
If I remember right, the time we ran out of nuggets, we had a truck coming later that day. So it was really only half a day nugget-less, which is probably why they didn't call another store. Of course, these are the same people that lost my first time card and 3 of my paychecks.
I'll give the lady credit, if the manager was refusing to give me my money back, I might've called police. But to call 911 three times is excessive.
