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Freeze-Frame Radio -> Freeze-Frame Radio Lounge -> Shoutbox IV - The Anger Lives
Post Info TOPIC: Shoutbox IV - The Anger Lives
Jeremy Riggs


2011 Super Bowl Champions!

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Date:
Shoutbox IV - The Anger Lives
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Thank you for calling Time Warner Cable, your call is important to us.

For English press 1, For espanol press 2

BEEEEEEEEEEEEEEEEEEEEEEEEEP

Please listen carefully to the following menu as it has recently changed.

If you are calling to start service press 1

If you are calling to cancel service press 2

If you are calling to report a service outtage press 3

If you are calling to put a temporary hold on service while on vacation press 4

If you are calling to report a brain anyerism press 911

If you are calling because you have nothing better to do press 5

If you hate calling trees press 6

If you are calling because of a billing error press 7

BEEEEEEEEEEEEEEEEEEEEEEEEP

You have selected 7 - You have a billing error. Is this correct? Press 1 for yes. Press 2 for no.

BEEEEEEEEEEEEEEEEEEEEEEEEP

You have selected 1 for yes. Is this correct? Press 1 for yes. Press 2 for no.

BEEEEEEEEEEEEEEEEEEEEEEEEP

You have selected 1 for yes. Which means that you did infact press 1 earlier, to indicate that you indeed are calling for a billing error. Is that correct? Press 1 for yes. Press 2 for no.

BEEEEEEEEEEEEEEEEEEEEEEEEP

Okay. You have a billing error.

Unfortunately we are experiencing heavy call volume at this time. Please call back at a later time.

CLICK (Yes, the system actually just hangs up on you)

(Repeat the above tree three times over the course of the next two hours, then on the fourth try skip the hangup part and go here...)

BEEEEEEEEEEEEEEEEEEEEEEEEEP

Okay. You have a billing error.

Using the keypad on your touchtone phone please enter your account number. Hit pound when you are done.

BEEP BEEP BEEP BEEP BEEEEEEEEEEEEEP

I'm sorry, I didn't get that. Using the keypad on your touchtone phone please enter your account number. Hit pound when you are done.

BEEEEEEEEEEEP BEEEEEEEEEEEEEEP BEEEEEEEEEEEEEP BEEEEEEEEEEEEEEP BEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEP

You entered 7...........5............3............4............9, is that correct? Press 1 for yes. Press 2 for no.

BEEEEEEEEEEEP

Using the keypad on your touchtone phone please enter the last four digits of your social security number.

BEEEP BEEEP BEEEP BEEEP

You entered 7832, is this correct? Press 1 for yes. Press 2 for no.

BEEEP

You're call is important to us. Please hold while we connect you to a customer service specialist. The estimated wait time is 37 minutes...

(barry manilow plays, while every 30 seconds they break in to remind me how important I am to them).

CLUNK

"Hello, thank you for calling Time Warner Cable my name is Mark, how may I help you today?"

Well Mark, I thought I pressed the button that sent me to the billing department, but maybe not. I have a problem with my Bill, can you help me?

"I sure can. What's your account number sir?"

Uh Mark, I just entered that information on my phone.

"I understand sir, but that information doesn't show up on my screen"

Fine Mark, my account number is 75349

"Ok. Now for verification purposes can I please have the last four digits of your social security number"

Mark, again, only three seconds ago I....

"Sir, please, the number"

Right. Ok. 7832

"ok, this will just be a moment while our 1982 IBM Green Screen Computer pulls up your information"

"Sir, our system doesn't show that you have an account with us"

REALLY? How is your system managing to send me a monthly bill then MARK!?!?!

GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR

I THINK YOU ALL GET MY POINT BY NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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ray925


Darth Raydar

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Posts: 3798
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Always press "0" first, pass all the other crap and go straight to a human...most of the time.
Riggs it sounds like you had about as interesting day as the forum.
JD was sending people to the corner and making them think about their actions. I'm gald it was well after lunch otherwise Thump would have had a mess to clean up from the food fight.


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Jeremy Riggs


2011 Super Bowl Champions!

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I'll be dealing with the forum issue tomorrow. I was pretty disturbed by what I read when I stopped home on my break.

I actually printed out the deleted thread that JD had removed from the forum. It made for some interesting reading

0 huh, I gotta remember the 0.

I think what annoys me the most though is how they collect the information from you and then have to ask for it all again when you get the human.

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ray925


Darth Raydar

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That part never made any sense. Give the information twice and maybe get one answer. Automated customer service is a scourge to the masses. When it works it's great but when it doesn't...aaaarrrrrrrrgggggg.

Ok quick hijack of the thread. I don't know why I just thought of this. Years ago when a group of us went to Milwaukee to watch the Colts play the Packers we had and interesting post game tailgate guest.
This street guy stops by and we being the gracious hosts offers him a brat and beer. Of course he's happy but we can't understand a word he says. The one thing we could make out was, "rassin-rassin worff" then he'd laugh.
Now you being from Milwaukee, do you know what the heck he was saying?
This has now become a phrase we say when we get quite tipsy and of course it's always funnier when your sloshed.

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Jeremy Riggs


2011 Super Bowl Champions!

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Wow.

That's a tough one Ray, I have no idea. But maybe JD or Dylan will figure it out.

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ray925


Darth Raydar

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I hope they can add some insight. Hell, this guy may have been telling us he's really a millionaire and he was going to reward our act of kindness with a couple of million. Maybe we should have given him a third beer.

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Jeremy Riggs


2011 Super Bowl Champions!

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That could be Ray,

But it's more likely he was trying to tell you he had soiled himself

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ray925


Darth Raydar

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Aww, you're probably right. I was trying to look on the bright side. I'm too trusting of people always want to see the good.

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JD The Jazz Doctor


Grand Poobah

    



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I JUST PAID $15 FOR 6 FREAKEN GALLONS OF GAS


I JUST PAID $15 FOR 6 FREAKEN GALLONS OF GAS


I JUST PAID $15 FOR 6 FREAKEN GALLONS OF GASfurious:



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"And like Web, I enjoy throwing JR under the bus.  Problem is, it's usually under the special bus that I ride every day". Ghostdancer 12-18-09
ray925


Darth Raydar

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I think Dylan could turn that into a song.

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MzHartz


Permanent Vacation



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At least you got to push buttons!  I hate the ones that make you talk into them.  I always end up cursing at them, and then I get, "I'm sorry, I didn't understand that."  At my old job, I used to call newspapers and radio stations all day.  One time I got the voice one, said something along the lines of, "dammit, not another one of these, " and it transferred me to someone!

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Sparky


Phat Cat EL Presidente

    



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Have you ever seen the collect call comercial.


Collect call from: Bobwehadababyitsaboy. We actually were doing that as crank calls before the commercial even came out. It was great!



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Sometimes, when i'm lonely... i crawl into a laundry basket and tickle my ears. But, Some times I don't...
CP


Lord of the Lair

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Don't you hate when you press 0 and it says" that is not an option for this menu"


Then it tells you to go online and see if you can get faster results.  Hello, Its my internet I am calling about.



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MzHartz


Permanent Vacation



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I hate it when it tells me to go online.  If I could find it online, why would I choose to waste time on the phone on hold listening to how important my call is?

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MzHartz


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OK, while I'm ranting, my supposedly 52k connection is currently at 21k.  A snail could go faster!  And, because it's discount dial-up, the tech support line is only open M-F 8-5!

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JD The Jazz Doctor


Grand Poobah

    



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RAAAAAARRRRRRRR!!!!!!!!! RAAAAAAAR!!!!!!!!!!


DO NOT BRING YOUR CHILDREN INTO THE LIBRARY SO YOU CAN SPEND THE AFTERNOON YELLING AT THEM TO BE QUIET!!!!!! DO-NOT-DO-THAT!!!!!!!



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"And like Web, I enjoy throwing JR under the bus.  Problem is, it's usually under the special bus that I ride every day". Ghostdancer 12-18-09
JD The Jazz Doctor


Grand Poobah

    



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awwwwwwwwwww RAAAAAAAAAAAAAAAAAAAAAAAAAARRRRR!!!!


RIGGS I WANTED TO GO TO THE TOSA LIBRARY AND GET SOME CDS FOR TOMORROW NIGHT. THEY WERE CLOSED, SO I DECIDED TO GO TO 'STALLIS!!! BAD MOVE!!!!!!!!!!!! THE FAIR IS ON AND TRAFFIC WAS WORSE THAN IT IS AT THE BALLGAME!!! I HATE YOUR SIDE OF TOWN THIS TIME OF YEAR!!!!!!!!!!


I GOT OUT AND HEADED BACK DOWN NATIONAL AVE....IT GOT BUSY AROUND 64TH STREET AND I SAW THAT THE FARMERS MARKET WAS OPEN. I BOUGHT A LOAF OF BREAD FROM AN AMISH LADY!!! IT BETTER BE GOOD!!!!!!!!!!!!



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"And like Web, I enjoy throwing JR under the bus.  Problem is, it's usually under the special bus that I ride every day". Ghostdancer 12-18-09
MzHartz


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Darn those Amish ladies and their bread!

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WebGuy


Doesn't Do Windows



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And I was just beginning to think it was safe to step outside.

Now I'm not so sure if they are baking bread again.




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MzHartz


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Had to resurrect this thread. I hate SBC, I hate SBC with a passion. I switched from them to an alternate provider because I hate their customer service. They try to sell you overpriced bundles with options that you don't need. They offer you these discounted rates that are good for a year, but what happens after that year? The problem is, they're the only company I can get DSL with, and my phone has to be through them to get the DSL!

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JD The Jazz Doctor


Grand Poobah

    



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can't wait till riggs sees your sbc gripe, MZ! He hates them VEHIMENTLY!!!

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"And like Web, I enjoy throwing JR under the bus.  Problem is, it's usually under the special bus that I ride every day". Ghostdancer 12-18-09
ray925


Darth Raydar

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cable modem

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JD The Jazz Doctor


Grand Poobah

    



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wait! Thump works for SBC I think!??? Nothing personal!!

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"And like Web, I enjoy throwing JR under the bus.  Problem is, it's usually under the special bus that I ride every day". Ghostdancer 12-18-09
confuzzed


Permanent State of Confusion

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I thought he worked for Cingular or something.

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Stop trying to be what you see. Be what you ought to be.
MzHartz


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Cingular is owned by SBC, but with Cingular you can just walk into the store. That's different. I mean SBC phone service and DSL that you have to order over the phone.

And Ray, even if I do get DSL, we'll have to wait until September to see what MrHartz's job situation is to make sure we can afford the extra $15 a month. The cheapest I've seen cable for is $30. There's no way I can afford that!

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